Privacy Policy Hengong Bet — Malaysia Member Data Protection

Hengong bet is an online betting platform operating for the Malaysian market. We offer services covering slots, Sports Betting including the Malaysia Super League and EPL, 4D lottery, Live Casino, and a variety of other online entertainment.

This Privacy Policy applies to all personal information collected from you when you:

• Registering for and using a hengong bet account
• Making or receiving payments through the platform
• Contacting our customer support team
• Visiting the hengong bet website or using the mobile app
• Participating in any promotions or loyalty programmes

This Policy does not apply to third-party websites that may be linked from our platform. We encourage you to read the privacy policy of any third-party website you visit separately.

Hengong bet collects several categories of personal data depending on how you interact with our platform. Below is a detailed overview of the data we collect:

Automatically collected data: When you use the hengong bet platform, we automatically collect certain technical data such as your IP address, device information, operating system, and browsing activity within our platform. This data is used solely for security purposes and to improve the user experience.

Hengong bet uses your personal data only for lawful and transparent purposes. We will not use your data for any purpose unrelated to platform operations without first obtaining your consent.

Your data is used primarily for the following purposes:

• Account management: Registering, verifying and managing your member account on hengong bet.
• Transaction processing: Handles deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as processing fund withdrawals.
• Identity verification (KYC): To meet anti-money laundering (AML) requirements and verify that you meet the minimum age requirement of 18 years.
• Platform security: Detecting and preventing fraud, unauthorised access, multi-account usage, and other illegal activities.
• Responsible gambling: Monitoring usage patterns to identify signs of problem gambling and provide appropriate support.
• Service communications: Sending important notifications related to your account, transactions, betting results, and policy changes.
• Service improvement: Analysing aggregated usage data (with no personal identification) to improve the hengong bet platform.
• Marketing (with consent): Sending promotional information, bonuses, and special offers — only where you have given your consent to receive them.

Hengong bet processes your personal data on valid legal grounds under Malaysia's PDPA 2010. Each data processing activity has a clearly defined legal basis:

• Contract performance: Processing required to fulfil the service agreement between you and hengong bet, including managing your account and transactions.
• Legal obligations: Compliance with KYC, AML, and financial reporting requirements as prescribed by applicable Malaysian law.
• Legitimate interests: Platform security measures, fraud prevention and service improvements that constitute hengong bet's legitimate business interests.
• Consent: For marketing activities and promotional communications, we only process your data based on explicit consent that you have given and may withdraw at any time.

hengong bet does not sell your personal data to any third party for their marketing purposes. However, we may share your data with the following categories of third parties under limited and controlled circumstances:

• Payment service providers: Payment gateways that process your transactions — such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX — only receive the data necessary to complete those transactions.
• Game providers: Gaming companies such as Pragmatic Play and Microgaming may require certain data to operate their games on the hengong bet platform.
• Technology service providers: Companies supporting the technical infrastructure operations of our platform, subject to strict confidentiality agreements.
• Legal authorities: When required by Malaysian law, a court order, or the relevant regulatory authority.
• Fraud prevention agencies: In cases where fraudulent activity or criminal conduct must be reported to the relevant authorities.

Hengong bet implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or accidental disclosure. Key measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and hengong bet's servers is protected using 256-bit SSL encryption — the same standard used by Malaysia's leading banks.
• Layered access controls: Only staff who require access to specific data to carry out their duties are permitted to do so, with full monitoring and audit logs maintained.
• Hashed password storage: Account passwords are stored in hashed form and cannot be decrypted — not even by hengong bet's internal staff.
• Fund segregation: Member funds are held in accounts separate from the company's operating funds to safeguard members' financial interests.
• 24/7 security monitoring: An automated threat detection system continuously monitors for suspicious activity and unauthorised access.
• Regular security audits: Independent third-party security assessments are conducted periodically to identify and address potential vulnerabilities.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a data breach that materially affects your rights and freedoms, hengong bet will notify you within the timeframe required by applicable law.

Platform hengong bet uses cookies and similar tracking technologies to enhance the user experience, maintain your login session and collect platform analytics. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security preferences. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language selection and display settings to deliver a more personalised experience.
• Analytical Cookies: Collects usage data without personal identifiers to help us understand how the hengong bet platform is used and to improve it.
• Security Cookies: Helps detect suspicious activity and protect your account against unauthorised access.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the hengong bet platform.

Hengong bet only retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required under Malaysian law. Our data retention guidelines are as follows:

• Active account data: Retained for the duration your account remains active on the hengong bet platform.
• Financial transaction data: Retained for 7 years after the transaction date, in line with Malaysia's tax and financial legal requirements.
• KYC records and identity verification: Retained for 5 years after account closure to meet AML requirements.
• Support communication logs: Retained for 3 years for dispute reference purposes.
• Marketing data (based on consent): Deleted upon withdrawal of your consent.

Once the retention period expires, your data will be securely deleted or anonymised using methods that make it impossible to link back to your identity.

Under Malaysia's PDPA 2010 and this Privacy Policy, you have the following rights regarding your personal data held by hengong bet:

To exercise any of the rights above, please contact us by email at support@hengongbet.im or via Live Chat on the hengong bet platform. We will respond to your request within 30 days from the date of receipt.

Hengong bet does not provide services to anyone under the age of 18. Our platform actively enforces age verification measures during the registration process and we do not knowingly collect personal data from minors.

Hengong bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When we make material changes, we will:

• Updating the "Last updated" date at the top of this page
• Sending notifications to your registered email address for significant changes
• Displaying a clear notice on the hengong bet platform for a minimum of 30 days

Continued use of the hengong bet platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy or your personal data at hengong bet, please contact our Data Protection Officer through the following channels:

• Email: support@hengongbet.im (please use the subject line: "Data Privacy Enquiry")
• Live Chat: Available 24/7 directly on the hengong bet platform
• Response time: Within 5 business days for privacy enquiries, and 30 days for formal data rights requests

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection or the relevant regulatory authority.