Terms & Conditions Hengong Bet — A Complete Guide for Malaysian Members

By accessing or using the platform hengong bet in any way — including browsing the website, registering an account, making a deposit, playing games, or contacting our support team — you expressly accept and agree to be fully bound by these Terms & Conditions.

This Agreement takes effect from the date you first use the platform hengong bet and shall remain in effect for as long as your account is active, including after account closure with respect to any obligations arising during the period of use.

These terms are to be read together with Privacy Policy and Responsible Gaming Guide which forms part of the overall agreement between you and hengong bet.

To register and use the platform hengong bet, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration. hengong bet enforces a strict zero-tolerance policy against underage member registration.
• An individual — not a company, organisation, or business entity — registering for personal use.
• Not subject to any local legal restrictions on online gambling in your area of residence.
• Never been banned, suspended, or permanently excluded from using the platform hengong bet or any associated platform previously.
• Register using true, accurate, and current personal information — including your full name, phone number, email address, and valid identification number.

Each individual is only permitted to hold one account on the platform hengong bet. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or IP addresses — are strictly prohibited and will result in the closure of all associated accounts along with the forfeiture of any remaining balances and bonuses.

You are solely responsible for:

• Keep your account password confidential and do not share it with anyone, including family members.
• Ensuring that all information in your account profile is accurate and kept up to date at all times.
• Report to the support team hengong bet immediately if you suspect unauthorised access to your account.
• All activity that occurs within your account, unless it can be proven that such access was unauthorised and that you had taken reasonable security precautions.

Hengong bet uses two-factor authentication (2FA), which is strongly recommended for all members to protect their accounts against unauthorised access.

Platform hengong bet accepts deposits via the following payment methods available for the Malaysian market:

All deposits must be made using a payment method registered under the same name as your account hengong bet yours. Deposits made using third-party accounts will be rejected and funds returned, subject to processing fee deductions where applicable.

Withdrawal of funds from your account hengong bet yours are subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Before any first withdrawal, members are required to complete the identity verification (KYC) process by submitting a valid copy of their national ID or passport.
• Funds may only be withdrawn to the same payment method used for the deposit, and must be under the same name.
• Withdrawals for standard members will be processed within 24 hours on business days. VIP members are eligible for processing within 2 hours.
• Any bonus that has not met the wagering (rollover) requirements cannot be withdrawn until the rollover conditions are fully satisfied.

All bonuses and promotions offered by hengong bet subject to rollover requirements and the specific rules stated in each promotion's terms. The following general rules apply to all bonuses:

• Each bonus may only be claimed once per member unless otherwise stated in the relevant promotion's terms.
• Rollover (wagering) requirements are typically between 5x to 30x depending on the bonus type. For example, a RM100 bonus with a 10x rollover requirement means you must wager a total of RM1,000 before a withdrawal is permitted.
• Bets on different games may carry different contribution rates toward rollover requirements. Slots typically contribute 100%, while Sports Betting contributes between 50%–100%.
• Bonuses may not be transferred between accounts or converted directly to cash without first fulfilling the rollover requirements.
• Hengong bet reserves the right to forfeit any bonus where there is evidence of abuse, fraud, or any attempt to manipulate the bonus system.

For more information on current bonuses, please visit the Welcome Bonus or contact our support team.

All bets placed on the platform hengong bet are final once confirmed by the system. Members are responsible for ensuring all bet details are accurate prior to confirmation, as cancellations after confirmation are not permitted in most circumstances.

• The minimum bet per transaction is RM1 for most markets, unless otherwise stated.
• Maximum betting limits vary by game, league, and market. Current limits can be viewed within each respective game interface.
• In the event of a technical fault or an obvious error in the odds, hengong bet reserves the right to void affected bets and return the funds to the member's account.
• In-play (live) betting uses real-time odds that may change rapidly. hengong bet is not responsible for any delays caused by a user's internet connection that affect the odds received.
• Any evidence of match fixing, bribery, or the use of automated bots will result in immediate account closure and forfeiture of all winnings.

hengong bet is committed to responsible gambling practices. We believe that betting should be a form of entertainment, not a means of resolving financial difficulties. The following self-control tools are available to all members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set a maximum limit on how much you can lose within a given period.
• Self-Exclusion: Request a temporary account suspension from 24 hours up to 6 months, or a permanent self-exclusion.
• Session Time Limit: Set a session time limit to prevent excessive play.

To access any of these tools or for more information, please visit the Responsible Gaming us or contact 24/7 support.

Hengong bet takes the protection of members' personal data very seriously. All personal information you provide during registration and use of the platform will be processed in accordance with Privacy Policy which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

In summary, hengong bet agrees to:

• Not to sell or disclose your personal data to third parties without your consent, except as required by law.
• Using 256-bit SSL encryption to protect all data transmissions.
• Retaining your data only for as long as necessary for legitimate business purposes.
• Providing you with access to review, update, or request deletion of your personal data in accordance with applicable legal provisions.

hengong bet reserves the right to suspend or close any member's account without prior notice if there is reasonable cause, including but not limited to:

• Breach of any provision under these Terms and Conditions.
• Providing false or misleading information during registration or the KYC process.
• Fraud, money laundering, hacking, or any other illegal activity.
• Holding multiple accounts simultaneously.
• Systematic abuse of the bonus or promotion system.
• Threats, harassment, or abusive behaviour directed at hengong bet support staff.

Should an account be closed due to a terms violation, hengong bet reserves the right to forfeit all bonus balances and associated winnings from rule-violating activity. For account closures unrelated to terms violations, any legitimate fund balance will be returned via the original payment method.

You may also request voluntary account closure at any time by contacting our support team. All valid account balances will be refunded upon completion of the required security checks.

Platform hengong bet is provided on an "as-is" basis. While we make every effort to ensure uninterrupted platform operation, we cannot guarantee continuous availability under all circumstances.

• Hengong bet is not liable for any losses arising from technical delays, internet service disruptions, or system failures beyond our reasonable control.
• In the event of a dispute regarding game outcomes, the system records hengong bet shall be considered conclusive evidence.
• Hengong bet's total maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim arising.

hengong bet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time by providing reasonable notice to members. Such notice will be delivered via registered email, in-platform notification, or an announcement on the official website.

Your continued use of the hengong bet platform after any amendments to these Terms take effect constitutes your acceptance of the updated version. You are responsible for reviewing this page periodically to ensure you remain informed of the latest applicable terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with this agreement shall first be resolved through good-faith negotiation before being referred to arbitration or appropriate legal proceedings.

If you have any questions regarding these Terms and Conditions, please contact us at support@hengongbet.im or via 24/7 Live Chat on the platform hengong bet.